This document states how we, Simple Touch IT solutions for F&B (hereby referred to as �DoBites�) use the personal information you provide while using our services which include but not exclusive to our website and the mobile application (both will be referred to later as �Dobites� platform).
Carefully read this policy before using our services, as by ordering and visiting our platform, you agree to the terms regarding the use and transfer of your information which is mentioned in this policy.
Information Collection and Use
When using our platform, we collect personal information that defines your identity and location (this might include email address, mobile number, landline number, address, geolocation,..etc.), which are provided voluntarily by the user upon request to guarantee delivering our services in the most satisfying way possible. We can also collect information regarding the usage of our platform via cookies (as it will be explained throughout the next sector). Your personal information can also be provided through (but not exclusive to) customers� surveys, subscription to the newsletters, creating a new account and sending us an inquiry through the platform.
Our platform does not collect sensitive information about you.
Cookies
We appreciate allowing cookies when using our platform. Cookies allow us to track your surfing and how our customers are using our platform which allow us to develop our platforms in a way that guarantee improving the users� experience while enjoying our services. Cookies are a small data file transferred to your device that recognises and identifies your device and allows your device to 'remember' information from the Website for future use. Cookies do not contain any information that personally identifies you and we do not use cookies in order to obtain such information as we only have access to your personal information when you voluntarily provide them when using our services or doing our surveys (as mentioned in the previous sector).
We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Your device and/or the web browser should allow you to refuse cookies if you wish by changing the settings.
To know all about cookies, including what they are, their settings and how to manage or delete them, kindly visit www.allaboutcookies.org
Storage and Security of Customers� Information
DoBites offers all possible endeavors to assure the security of your information and guarantee its safety from misuse, loss, unauthorized access, modification or disclosure.
In order to use the offered services through our platform, you use a password-encrypted account which is set by the user, you�re responsible to keep the confidentiality of this password. We recommend not sharing it with anyone.
Please contact us immediately if you�re certain or you suspect there has been any unauthorised use of your personal information in connection with our platform.
How will we use your Information?
In order to deliver our ordering online and related services that we offer through our platform properly, we may share your personal information specifically your name, address and mobile number with our riders or third-party riders offering delivery service to your address.
DoBites can also use the information provided on the platform for advertising purposes to inform you with the latest updates about the platform itself, goods, services we offer or the promotions we know you might be interested in.
DoBites may share your information with third parties providing services for you to be able to use our functions, products and services like processing payments, debt collection, research, statistical information advertising and direct or indirect marketing.
If at any stage you would like to unsubscribe from receiving promotional communications from DoBites or don�t want part or all of your personal information to be shared with other parties, kindly email us on Info@Dobites.com and we will get back to you with confirmation for your esteemed request. If by any chance it takes longer than expected, don�t hesitate to contact us again.
Kindly note that by prohibiting the sharing of your information with some parties may limit our ability to provide our service in the desired level of satisfaction.
DoBites has the right to share your information if it�s acquired by law, if it is reasonably necessary in its opinion to protect its rights or property or any third party, or to avoid harm to any person.
In case of selling the company or merging with another entity, part or all of your personal information may be shared with a third party.
Access to your Information
DoBites will do the best of efforts to keep your information secured, updated, complete and not misleading. In case you would like to access the information we hold about you or would like to have a copy of it, kindly email us on: Info@Dobites.com and we will get back to you to confirm your identity and then comply to your esteemed request.
In accordance to local legislations, kindly note that DoBites holds the right to charge a nominal fee for the compliance to this request.
You may contact us if you want to complete or correct some of your personal information which is outdated or to request the deletion of your information, by emailing us as well and we will comply accordingly.
Kindly note that the deletion of your account does not mean the deletion of your information and if you want the deletion of your information you have to follow the mentioned steps.
Please consider that the deletion of your information means that you will no longer be able to use the services offered by DoBites.
Changes to This Privacy Policy
DoBites reserves the right to change or modify all or any part of this Privacy Policy document. Any changes thereto will be announced and you�ll be notified with the amendments via the platform and, where appropriate, through e-mail notification.
Other Platforms
Our Platform may have links to other websites. This privacy policy document only applies to DoBites platform. You should therefore read the privacy policies of the other websites when you are using those sites.
Contact Us
For further comments, inquiries and requests related to the use of your information, kindly contact us via email on: info@Dobites.com